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May 2, 2002

Lessons Learned at Dot-Com U.

By KATIE HAFNER

Wes Bedrosian



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Computers and the Internet
Education and Schools
Fathom.com
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CALIFORNIA VIRTUAL UNIVERSITY
Created in 1997 by the University of California, California State University, and community and independent colleges as a clearinghouse of existing online course offerings. Abandoned April 1999.

WESTERN GOVERNORS' UNIVERSITY
Created June 1996 by the Western Governors' Association, with funds from states, the Gates Foundation, I.B.M. and the federal government, as a clearinghouse of existing American university degree and nondegree programs. Reconceived September 2001 as a teacher-training program.

VIRTUAL TEMPLE
Created November 1999 by Temple University as a wholly owned profit-making corporation, making Temple a "global university." Abandoned July 2001.

ECORNELL
Created July 2000 by Cornell University to extend the reach of degree programs in labor and industrial relations. Reorganized March 2001, and expanded into continuing medical education and hotel administration (a nondegree program).

NYUONLINE
Created November 1998 by New York University as a wholly owned profit-making corporation developing online courses for businesses and other clients from the university's curriculum. Abandoned December 2001 after investment exceeding $20 million.

E-MBA
Created November 2000 by SUNY Buffalo College of Business as an online master's program. Abandoned March 2002.

FATHOM CONSORTIUM
Created March 2000 by Columbia University, the London School of Economics, the University of Chicago, the New York Public Library and others to offer corporate training, continuing education based on existing curriculum, and specialized lifelong-learning courses. Columbia, the main source of financing, is reassessing the program after investing more than $25 million.


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Rebecca Cooney for The New York Times
New York University closed its online venture, led by Gordon Macomber.




Nicole Bengiveno/The New York Times
Fathom, a consortium that includes Columbia University, survives under Ann Kirschner.


GO to Fathom.com and you will encounter a veritable trove of online courses about Shakespeare. You can enroll in "Modern Film Adaptations of Shakespeare," offered by the American Film Institute, or "Shakespeare and Management," taught by a member of the Columbia Business School faculty.

The site is by no means confined to courses on Shakespeare. You can also treat yourself to a seminar called "Bioacoustics: Cetaceans and Seeing Sounds," taught by a scientist from the Woods Hole Oceanographic Institution.

Or if yours is a more public-policy-minded intellect, you can sign up for "Capital Punishment in the United States," a seminar with experts from Cambridge University Press, Columbia University and the University of Chicago.

What's more, all are free.

That part was not always the plan. Fathom, a start-up financed by Columbia, was founded two years ago with the goal of making a profit by offering online courses over the Internet. But after spending more than $25 million on the venture, Columbia has found decidedly little interest among prospective students in paying for the semester-length courses.

Now Fathom is taking a new approach, one that its chief executive likens to giving away free samples to entice customers.

Call it the Morning After phenomenon. In the last few years, prestigious universities rushed to start profit-seeking spinoffs, independent divisions that were going to develop online courses. The idea, fueled by the belief that students need not be physically present to receive a high-quality education, went beyond the mere introduction of online tools into traditional classes.

The notion was that there were prospective students out there, far beyond the university's walls, for whom distance education was the answer. Whether they were 18-year-olds seeking college degrees or 50-year-olds longing to sound smart at cocktail parties, students would flock to the Web by the tens of thousands, paying tuitions comparable to those charged in the bricks-and-mortarboard world — or so the thinking went.

"University presidents got dollars in their eyes and figured the way the university was going to ride the dot-com wave was through distance learning," said Lev S. Gonick, vice president for information services and chief information officer at Case Western Reserve University in Cleveland. "They got swept up."

American universities have spent at least $100 million on Web-based course offerings, according to Eduventures, an education research firm in Boston.

Now the groves of academe are littered with the detritus of failed e-learning start-ups as those same universities struggle with the question of how to embrace online education but not hemorrhage money in the process.

New York University recently closed its Internet-based learning venture, NYUonline. The University of Maryland University College closed its profit-based online arm last October and folded it into the college. Temple University's company, Virtual Temple, closed last summer. Others have reinvented themselves.

In the process, the universities have come to understand that there is more to online learning than simply transferring courses to the Web.

"The truth is that e-learning technology itself, and those of us who represent the institutional and corporate agents of change in the e-learning environment, have thus far failed," Dr. Gonick said. "Across U.S. campuses today, e-learning technology investments are at risk, and many technology champions are in retreat." Since the mid-1990's, most of the purely virtual universities that sprang up — from Hungry Minds to California Virtual University — have been sold or scaled back or have disappeared altogether. The same is true for the lavish venture-capital financing for start-ups that designed online courses for colleges or put the technology for such courses in place, for a high fee.

In 2000, some $482 million in venture capital was spent on companies building online tools aimed at the higher education market. So far this year, that amount has dropped to $17 million, according to Eduventures.

Kenneth Green, founder of the Campus Computing Project, a research effort based in Los Angeles that studies information technology in American higher education, pointed to a combination of reasons that universities have stumbled in distance education.

Mr. Green said that college campuses and dot-coms had looked at the numbers and anticipated a rising tide of enrollment based on baby boomers and their children as both traditional students and those seeking continuing education. In short, the colleges essentially assumed that if they built it, students would come.

One conspicuous example is Fathom. Last week, Columbia's senate issued a report saying that the university should cut spending on the venture because it had little return to show for its investment. The report urges better coordination among the university's digital efforts, notably Columbia Interactive, a site aimed at scholars seeking academic content.

Fathom started in 2000 by offering elaborate online courses replicating the Ivy League experience. The company has an impressive roster of a dozen partners, including the London School of Economics and Political Science, Cambridge University Press, the British Library, the University of Chicago and the New York Public Library. Many of Fathom's courses are provided by its member institutions, and many offer credit toward a degree.

Although Fathom's courses were impressive from the start — for example, "Introduction to Macroeconomics," taught by a University of Washington professor for $670 — the idea that many students would pay $500 or more for them proved a miscalculation.

"If you listened to some of the conversations going around on campuses, it was, `Gee, this looks to be easy, inexpensive to develop and highly profitable — throw it up on the Web and people will pay us,' " Mr. Green said.

But business models were flawed, he said, and university administrators did not fully understand the cost of entering the market. "It's really, really expensive to do this stuff," he said. "It costs hundreds of thousands of dollars to build a course well."

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